REFUND POLICY

SCUDO CAR CARE
Effective Date: 01/12/2024

At Scudo Car Care, we stand by the quality of our products and aim for complete customer satisfaction. If you are not satisfied with your purchase, we offer a fair and transparent refund policy in compliance with Australian Consumer Law.

1. Eligibility for Refunds

You may be eligible for a refund if:

  • You receive a damaged, defective, or incorrect product.
  • Your order is lost in transit and cannot be delivered.
  • You experience a major failure with the product as defined under Australian Consumer Law.
  • You notify us within 30 days of receiving your order and provide proof of purchase.

2. Change of Mind Policy

We do not offer refunds for change of mind. However, we may, at our discretion, offer store credit or an exchange if the product is unused and in its original packaging.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact us at scudocarcare@gmail.com with your order details and reason for refund.
  2. Provide photographic evidence if the product is damaged or defective.
  3. If required, return the product to us (return shipping may be covered in certain cases).
  4. Once approved, refunds will be processed within 5-10 business days to the original payment method.

4. Exclusions

Refunds are not available for:

  • Products damaged due to misuse, neglect, or improper application.
  • Clearance items (unless faulty or defective).
  • Delays caused by third-party shipping providers.

5. Contact Us

For any questions regarding our refund policy, please reach out to:

SCUDO CAR CARE
Email: scudocarcare@gmail.com